Can You Repair A Hole In A Mossy Oak Rocky Boot

How can we help?

For FMS Programs or Foreign Authorities inquiries, click here.

Warranty

Rocky® is a federal registered trademark of Rocky Brands, Inc.

All Rocky Products take a i-year, limited warranty in normal use against any manufacturing flaw(s), lacking materials and workmanship.

This warranty also covers Gore-Tex® bootie liners against leakage for 1 year. Rocky VP Waterproof technology is covered from leakage for 1 twelvemonth. All boots with Rocky waterproof constructions are guaranteed waterproof for 6 months from engagement of purchase.

The Rocky Boot warranty does not cover impairment due to holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes or misuse and/or abuse by the wearer.

The warranty may be void if the user applies whatever materials non recommended, such as polishes, oils, or other chemicals that event in damage to the materials of the footwear.

All products must be returned and inspected earlier full credit is issued or a replacement of the same or equal value is given. Rocky does not pro-rate or offering fractional credit. We will supervene upon all Rocky products at our discretion.

Nosotros wait our Retailers to handle and accept returns in accordance with the Rocky Boot warranty and return policy. If footwear was purchased directly from Rocky Brands please contact 1-866-442-4908 to obtain your return say-so number.

If your boots were not purchased from either Rocky Brands or one of our Authorized Dealers this voids the warranty.

Returns

If you are not completely satisfied with your purchase, you may return unworn merchandise within xxx days of receipt for a prompt refund. The thirty-twenty-four hour period period starts from the date your package was delivered. Y'all volition demand the gild number and billing zip code of the order you are making a return for. This can exist located in the confirmation email you received when placing your guild.

Create a Return

Payment Methods

Rocky accepts payment for with the following major credit cards:

For your shopping convenience, Rocky also accepts secure online payments using:

Aircraft Methods

We understand that getting your items speedily is important to you, so we make every effort to process your order quickly. When you society online you can await your gild to transport inside 1-2 business organization days!

Free Shipping

We offering gratis shipping on orders over $50 that are being shipped domestically.

Expedited delivery service is available for web orders and applies to those orders placed during regular business concern days betwixt 8AM and 11AM EST. Orders placed outside of this fourth dimension frame will be processed the next business day.

Note: Business Days exercise non include weekends or holidays.

FedEx Hold at Location

We now offer FedEx HAL for continental U.Due south. orders for our customers who would like to have their shipments held at an authorized FedEx Hold Location. You may select this option at checkout.

Shopping Our Site

Once you take confirmed your order, yous will receive two e-mails:

• Society Confirmation Email:
  The first e-postal service volition be sent immediately to the electronic mail accost you provided during checkout, to confirm the order. This electronic mail volition incorporate your order number. Y'all volition need this number to rails your order online or to make a render or exchange at a later date.


• Shipment Notification Electronic mail:
  The second electronic mail will be sent in one case the order has been processed and shipped from our distribution eye. This due east-mail will contain the FedEx tracking number for your purchase.

Cancellations:
At times we notice that an particular you have ordered may non be available due to a quality defect or out of stock scenario and we must cancel all or a portion of your order. If that happens, we will notify you via the contact information you lot provided to united states of america. Please note, this is a rare occurrence, but it does happen, and we volition do our all-time to piece of work with y'all to either upshot a refund or send yous a substitute item.

All orders are subject to banking company authorization prior to processing. Your credit card will exist billed once the order has been processed and shipped from our distribution heart.

Frequently Asked Questions

Absolutely! We understand buying prior to trying something on can exist a hesitation; thats why we offer Gratuitous Returns on all United states of america orders!
PLEASE NOTE: Original aircraft fees are not eligible for refunds or reimbursements.

offset return

Yes. For complete warranty information, click here

No. For security reasons, returns without a Return Authority Number volition be refused and returned to the sender. To request a Return Authorization Number, click hither

To request a Return Authority your product must be within warranty and take proof of purchase. If your purchase originated through an authorized Rocky Brands Dealer, y'all must return your product to the place of purchase. If you purchased through one of our websites delight use our online RMA Request form. To request a Return Dominance Number, click here

All Rocky Make sites are backed with sophisticated technologies that allow your personal and credit bill of fare information to menses through our site in a secure and protected method. Additionally, we have processes in place that block and shut downwardly fraud orders.

Yes. And please note: If you cull to pay by debit card, the amount y'all charge will be put on "hold", meaning it volition not exist bachelor to y'all once yous place your guild. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

We value our customers at Rocky Brands and nosotros make every effort to calculate sales taxes on your internet purchases correctly. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Nosotros summate and collect sales taxes, based upon rates obtained from our tertiary political party sales tax rate provider, and applicable to your purchases ship-to address; in states which we have a physical presence. If y'all experience that we have calculated the sales taxes on your order incorrectly, delight contact our customer service department so that we may bill you accordingly.

Yes, you should. If you do not receive a confirmation in your email inbox please check your "Junk, Spam or Deleted" Folder. Please check these folders, prior to contacting our Customer Service Department.

Gore-Tex booty liners are against leakage for 1 yr. All other waterproof construction is guaranteed to be leak proof for 6 months from the date of purchase. After this time, information technology is recommended that you apply an boosted layer of Silicone Water Proofing spray near every 6 months.

No. Rocky Brands no longer offers resoling or whatsoever other repairs on our products. If your boots are within out 1 year manufacturing and material defect warranty, please see the returns/warranty department of our often asked questions.

Avoid extreme temperatures:
• Footwear should be allowed to dry naturally before they are stored and should not exist stored almost any heat source.
• Footwear should be stored at temperatures non exceeding 86 degrees F. and in normal humidity (below 70%)

Production Care:
• Cordura Boots: Use a soft brush to remove dirt and cleaned with mild soap and warm water. When dry, utilise a coat of h2o repellant. This will assistance to maintain the color and camo pattern.
• Leather Boots: Use a soft brush to remove clay; polish may be applied to encompass scuffs. Use a practiced leather conditioner or a very light coat of oil to go along your leather from drying and cracking.
• Duty Shoes and Boots: Use black paste polish and a good leather conditioner nearly iii times a year.
• Suede Shoes and Boots: Offset remove the clay with the help of small suede brush. Apply some suede protector and clean it with a specialized cleaner.
• Patent Leather Shoes and Boots: Clean it with a soft, damp material using diluted detergent. Add petroleum jelly to give information technology a shine. In the end vitrify it properly to remove the excess petroleum jelly.
• Paw Sewn Shoes and Boots: Remove loose dirt with a soft brush. Utilize a paste polish to cover scuffs. Utilize a water repellant spray and a good leather conditioner nearly two times a twelvemonth.
• Insoles and Footbeds: Remove foot beds from footwear later employ. This allows perspiration to evaporate.

Please visit our dealer locator by clicking here.

Does Rocky Brands Sell to Strange Governments?

Yep, Rocky Brands does sell boots to Foreign Governments. Rocky can work direct with or through authorized in-country representatives to provide quality service and footwear, globally. For more information on Strange Military Sales (FMS) Programs, or other international authorities inquiries, delight contact the FMS Programme.

Source: https://www.rockyboots.com/customerservice/

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